By default, Avaya Cloud Office Desktop App organizes conversations into the following tabs:

In addition to the default folders, you can create custom conversation folders to organize your direct, team, and group conversations. For example, you can create a folder to organize all your conversations about a project and assign the folder a specific color. With conversation folders, you can perform the following actions:

• Add conversations to folders
• Choose folder colors
• Create folders
• Customize folder names
• Delete folders
• Move conversations between folders
• Remove conversations from folders

A conversation cannot exist in multiple folders simultaneously. When you add a conversation to a folder, it gets removed from its current folder.

Removing a conversation from a custom conversation folder does not delete the conversation. Avaya Cloud Office Desktop App relocates the conversation to its default folder.