CAS branch

Last Updated : Sep 08, 2012 |

If a call center wants to always play an announcement at a QSIG CAS branch before routing the call to the QSIG CAS main, an attendant VDN must be administered in the QSIG CAS Number field at the branch instead of the number to the QSIG CAS main attendant access code, which is 303-538-0 with an Automatic Alternate Routing (AAR) access code of 9, in this example. The following vector plays an announcement and then routes the call to the QSIG CAS main.

Administration for vector 1 of the attendant VDN is shown in the following Call Vector example.

change vector 1                                              Page 1 of 3
      CALL VECTOR

    Number: 1        Name: Night station service vector 4
Multimedia? n     Attendant Vectoring? y      Lock? y
     Basic? n  EAS? n  G3V4 Enhanced? n  ANI/II-Digits? n  ASAI Routing? n
 Prompting? y  LAI? n G3V4 Adv Route? n  CINFO? n  BSR? n   Holidays? n

01 announcement 9000
02 route-to number     93035380       with cov y if unconditionally
03 
04 
05 
06 
07 
08 
09
10
11