busy command interactions with CMS

Last Updated : Sep 08, 2012 |

busy command

Database item

Report heading

BUSYCALLS/BUSYTIME

Calls Forced Busy Calls Busy/Disc

OTHERCALLS/OTHERTIME

Inbound Other Calls

INTIME

Avg Time In Vector

BUSYTIME, OTHERTIME, and INTIME for splits and vectors are tracked according to when the busy tone starts. BUSYTIME, OTHERTIME and INTIME for VDNs are tracked according to when the trunk idles.