A call remains in queue until an agent becomes available. In the meantime, the caller hears some feedback indicating that the call is being processed.
The vector in the following example provides a feedback solution. In this example, Announcement 2771 contains the following message: We are sorry. All our operators are busy at the moment. Please hold.
Providing feedback and delay announcement
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CALL VECTOR
Number: 27 Name: base Multimedia? n Lock? n
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? y
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? n LAI? n G3V4 Adv Route? n CINFO? n BSR? y Holidays? y
01 queue-to split 5 pri l
02 wait-time 10 seconds hearing ringback
03 announcement 2771
04 _______________
05 _______________
06 _______________
07 _______________
08 _______________
09 _______________
10 _______________
11 _______________
