Leaving a recorded message
1. goto step 8 if time-of-day is all 16:30 to all 7:30
2. goto step 10 if calls-queued in split 47 pri l >= 20
3. queue-to split 47 pri m
4. wait-time 12 secs hearing ringback
5. announcement 4001
6. wait-time 60 secs hearing music
7. goto step 5 if unconditionally
8. announcement 4111 [We’re sorry, our office is closed. If you’d like to leave a message, please do so after the tone. Otherwise, please call back on weekdays between 7:30 A.M. and 4:30 P.M. Thank you.]
9. goto step 11 if unconditionally
10.announcement 4222 [We’re sorry, all of our agents are busy, please leave a message after the tone and we will return your call.]
11. messaging split 18 for extension 2000
12. disconnect after announcement 4333 [
We’re sorry, we are unable to take your message at this time. Please call back at your convenience weekdays between 7:30 A.M.and 4:30 P.M. Thank you.]
13. busy
In step 1 of the example vector shown above, the goto step command tests whether the current time of day is outside of defined business hours. If the test outcome is true, vector processing branches to step 8.
Step 8 provides an announcement that offers callers the option to leave a recorded message, and vector processing continues with step 9, which proceeds unconditionally to step 11.
If the caller has not abandoned the call, the messaging split command in step 11 is executed. In this example, split 18 is an AUDIX split.
Note:
If initial vector processing went to step 2, but split 47 cannot take the call, vector processing branches to step 10, which also leads to the messaging split command in step 11. In this example, extension 2000 specifies the audix mailbox for split 47.
If the messaging split command in step 11 attempts to connect the caller to AUDIX but split queue is full or the AUDIX link is not in operation, termination to AUDIX is unsuccessful and vector processing continues with step 12, which provides an announcement for callers to try again during regular business hours.
