The announcement vector provides feedback to the caller after the call is queued. However, if the announcement is played and the agent does not answer the call soon after the announcement, further feedback or treatment is necessary. One solution is provided in the following Call Vector example:
Repeating delay announcement and feedback
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CALL VECTOR
Number: 27 Name: base Multimedia? n Lock? n
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? y
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? n LAI? n G3V4 Adv Route? n CINFO? n BSR? y Holidays? y
01 queue-to split 5 pri l
02 wait-time 10 seconds hearing ringback
03 announcement 2771
04 wait-time 60 seconds hearing music
05 goto step 3 if unconditionally
06 _______________
07 _______________
08 _______________
09 _______________
10 _______________
11 _______________
The wait-time command in step 4 provides additional feedback in the form of music. If the agent does not answer the call before step 4 completes, the goto step command in step 5 is processed.
