You can assign a VDN as the last point in a coverage path. When you assign a VDN, an incoming call is directed to the coverage point and Call Vectoring or Call Prompting processes the call if either field is enabled. You can assign call coverage to an external location or the caller can control the type of coverage.

You can use VDN in a Coverage Path (VICP) for the following types of applications:

• Sending direct agent calls or personal calls to an agent in an Expert Agent Selection (EAS) environment.

• Routing coverage calls off-premises using the route-to command.

• Serving as a coverage point for specific call operations. For example, sending calls to a secretary during the day and to an AUDIX™ at night.

For more information, see Avaya Aura® Call Center Elite Feature Reference.