Step 4: Queuing a call to a backup split

Last Updated : Oct 19, 2012 |

With Call Vectoring, a call can be queued simultaneously to a maximum of three splits improving the overall call response time. Multiple split queuing is especially useful during periods of heavy call traffic.

Queuing call to backup split

                                                         Page 1 of 1
                           CALL VECTOR
 Number: 27            Name: base                Multimedia? n    Lock? n
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? y
     Basic? y   EAS? n   G3V4 Enhanced? n   ANI/II-Digits? n   ASAI Routing? n
 Prompting? n   LAI? n  G3V4 Adv Route? n   CINFO? n   BSR? y      Holidays? y
 
 01 queue-to split 5 pri l
 02 wait-time 10 seconds hearing ringback
 03 announcement 2771
 04 wait-time 10 seconds hearing music
 05 check split 7 pri m if calls-queued < 5
 06 wait-time 60 seconds hearing music
 07 announcement 2881
 08 goto step 5 if unconditionally
 09 _______________
 10 _______________
 11 _______________

The queue-to split command in step 1 queues the call to the main split. If the agent does not answer the call before the wait-time command in step 4 completes, the check split command in step 5 attempts to queue the call to a backup split 7 at a medium priority. The condition expressed in the command (if calls-queued < 5) determines whether or not the call queues to the backup split. If the number of calls currently queued to split 7 at a medium or higher priority is less than 5, the call is queued to the split.