Keep split queues large to allow all incoming calls to be queued. If a queue is too small, a queue-to split or a check split command can fail to queue a call due to a lack of available queue slots and the call can be dropped.

Include a vector step that tests a split queue before queuing calls and an alternate step that provides fallback treatment if the queue is full.

When calls queue to backup splits, calls also remain in queue for any previous splits to which the calls were directed. When a split answers a call that is queued in multiple splits, the call is removed from all the other split queues.

The check split, queue-to split, and converse-on commands can access only splits that are vector-controlled. A split is vector-controlled if you set the Vector field on the Hunt Group screen to y.

When you set EAS to y, multiple split queuing changes to multiple skill queuing.