In single and multisite BSR, you can use the adjust-by parameter of the consider command to program preferences into vectors.

If a resource does not have an available agent when the consider step tests the resource, the consider step collects the Expected Wait Time (EWT) if the call is to be queued to the resource. You can adjust the EWT value, for purpose of calculation only, by assigning a value of 0-100 in the user adjustment. The units of this value are supplied by Communication Manager based on the conditions whenever the consider step executes.

For example, in the command consider split 1 pri h adjust-by 20, Communication Manager interprets adjust-by 20 to mean add 20 percent to the EWT, but add at the minimum 20 seconds. For EWT of 1-100 seconds, an adjustment of 20 adds 20 seconds. Above 100 seconds, the same adjustment adds 20 percent to the EWT for the split or skill specified in the consider step.