Call Vectoring is the process of defining vector programs for call routing and call treatment.

Call vectors are a series of user-defined commands that you can use to route internal or network calls and to determine the treatment for each call. You can route calls to on-network or off-network destinations, or to staffed ACD agents.

Call processing depends on how you implement Avaya Aura® Communication Manager and the Call Vectoring software. The success of call processing depends on the following factors:

• Call management: Availability of resources, such as agents, splits, software, and hardware, to process a call.

• Vector processing: The method of processing calls which includes VDN usage, vector control flow, and intelligent use of the vector programming capabilities.