wait-time command basic operation

Last Updated : Sep 08, 2012 |

The specified feedback is given to the caller, and vector processing waits the specified time before going on to the next step. If the time specified is 0, feedback is provided without any delay in the processing of the next vector step. The feedback given to the caller continues until any one of the following occurs:

  • Subsequent vector step (containing wait-time or announcement) changes the treatment.

  • Vector processing encounters a disconnect or busy command.

  • Call is routed to another location or to a step that includes an announcement (for example, collect digits).

  • Call is routed to another VDN.

  • Call is delivered to a destination (starts ringing at an agent terminal).

  • Switch receives a destination from the ASAI adjunct.

  • Vector disconnect timer expires.

Wait times up to eight hours are allowed for customers who want to use the ASAI Phantom Call feature to track email and fax messages in split queues.