check |
best |
if |
expected wait |
< 1-9999 seconds |
unconditionally |
wait improved |
> 0-9999 seconds |
skill |
hunt group skills for VDN:1st, 2nd, or 3rd |
pri: l=low, m=medium, h=high, or t=top |
if |
available-agents > 0-1499 |
all-levels |
pref-level skill level 1 [Skill levels are 1-16 (1 is best, 16 is lowest). Skill level 2 must be greater than or equal to skill level 1.] |
pref-range skill level 1 to skill level 2 |
skill |
hunt group skills for VDN: 1st, 2nd, or 3rd |
pri: l=low, m=medium, h=high, or t=top |
if |
calls-queued < 1-999 expected-wait < 1-9999 seconds oldest-call-wait < 1-999 seconds rolling-asa <1-999 seconds staffed-agents > 0-1499 wait-improved > 0-9999 seconds unconditionally |
split |
hunt group |
split |
hunt group |
pri: l=low, m=medium, h=high, or t=top |
if |
available-agents > 0-1499 |
