Removing calls from queues

Last Updated : Aug 27, 2020 |

Procedure

Use the route-to number xxx command, where xxx is a VDN extension, as the last step in a call vector.

When you use that command as the last step, Communication Manager removes the call from the queue before call processing continues to subsequent vectors through a route-to VDN command.

When Communication Manager routes the call to the another VDN, Communication Manager:

  • Ends vector processing of the previous vector.

  • Removes the call from any split queue or skill queue that the previous vector processing step establishes for the call.

  • Continues call processing in the vector assigned to the routed-to VDN.