Communication Manager options required to enable vector commands

Last Updated : Sep 08, 2012 |

The following table lists the options required to enable various vector commands, options, and parameters. (“Basic” refers to the call vectoring basic options)

Command

Basic

Prompting

Attendant

Other required options

adjunct routing link

x

ASAI

announcement

x

x

busy

x

check best

x

ACD, G3V4 Advanced Routing, Best Service Routing (BSR)

check split/skill if <condition>

x

ACD

check split/skill if rolling-asa

x

ACD, G3V4 Enhanced, G3V4 Advanced Routing

check split/skill if expected-wait

x

ACD, G3V4 Enhanced, G3V4 Advanced Routing

check best if expected-wait

x

ACD, G3V4 Enhanced, G3V4 Advanced Routing; BSR

check split/skill if oldest-call-wait pri

x

ACD, G3V4 Enhanced

check split/skill/best if wait-improved

x

ACD, G3V4 Advanced Routing, Best Service Routing

check skill if available-agents all-levels

x

EAS active

check skill if available-agents pref-level

x

EAS active

check skill if available-agents pref-range

x

EAS active

collect digits

x

collect ced/cdpd digits

x

Vectoring (CINFO)

consider location

x

ACD, G3V4 Advanced Routing, Best Service Routing, Look-Ahead Interflow

LAI is provided with virtual routing Right To Use (RTU)

consider split/skill

x

ACD, G3V4 Advanced Routing, Best Service Routing

converse-on split/skill

x

converse-on split/skill passing wait

x

ACD, G3V4 Enhanced, G3V4 Advanced Routing

disconnect

x

x

disconnect after announcement <extension>

x

x

goto step/vector if unconditionally

x

x

goto step/vector if <condition> in split/skill

x

ACD

goto step/vector if digits

x

goto step/vector if time-of-day

x

goto step/vector if oldest-call-wait pri

x

ACD, G3V4 Enhanced

goto step/vector if rolling-asa

x

ACD, G3V4 Enhanced, G3V4 Advanced Routing

goto step/vector if expected-wait

x

ACD, G3V4 Enhanced, G3V4 Advanced Routing

goto step/vector if expected-wait for best

x

ACD, G3V4 Enhanced, G3V4 Advanced Routing, Best Service Routing

goto step/vector if counted-calls

x

G3V4 Enhanced, G3V4 Advanced Routing

goto step/vector if ani

x

G3V4 Enhanced, G3V4 ANI/II-Digits Routing

goto step/vector if ii-digits

x

G3V4 Enhanced, G3V4 ANI/II-Digits Routing

goto step/vector if wait-improved

x

ACD, G3V4 Advanced Routing, BSR

goto step/vector if interflow-qpos

x

ACD; Look-Ahead Interflow (LAI)

goto step/vector if queue fail

x

goto step/vector if holiday in/not-in table

x

x

Holiday Vectoring

messaging split/skill

x

x

messaging split/skill active/latest

If G3V4 software has not been purchased, these commands require the G3V4 maintenance load

x

x

queue-to best

x

ACD, G3V4 Advanced Routing, Best Service Routing

queue-to split/skill

x

ACD

queue-to attd-group

Attendant Vectoring

queue-to attendant

Attendant Vectoring

queue-to hunt group

Attendant Vectoring

reply-best

x

ACD, G3V4 Advanced Routing, Best Service Routing, Look-Ahead Interflow

return

x

Vectoring (3.0 Enhanced)

route-to number

x

route-to digits with cov y (n)

x

route-to number if digit

x

route-to number if unconditionally with cov y (n)

x

x

route-to number if digit with cov y (n)

x

route-to number if unconditionally

x

x

route-to number if interflow-qpos

x

ACD, Look-Ahead Interflow

set

x

Vectoring (3.0 Enhanced)

stop

x

x

wait-time <time>

x

x

x

wait-time <time> hearing <treatment>

x

x

x

wait-time <time> hearing <extn> then <treatment2>

x

x

x