Adjunct Routing: Relays messages to an ASAI adjunct that requests for routing instructions. The command is available only when you enable the CallVisor ASAI capabilities and the Call Vectoring (Basic) field.

Announcement: Provides the caller with a recorded announcement.

Busy: Gives the caller a busy signal and causes termination of vector processing.

Check: Conditionally checks the status of a split or skill for possible termination of the call to that resource. The command connects to an agent in the split or skill or puts the call in queue at the specified queuing priority level if the condition specified as part of the command is met. You can administer queuing of a call to up to three different splits or skills simultaneously.

Collect Digits: Collects up to 16 digits that are entered by the caller during vector processing, sent by the network, or received from an adjunct. You can play an optional announcement first when the digits are being collected directly from the caller.

Consider location: Retrieves the Expected Wait Time (EWT) and relevant agent data to identify the best remote location in multisite Best Service Routing applications. You must write one consider step for each location that you want to check.

Consider split/skill: Retrieves the EWT and relevant agent data to identify the best local split or skill in singlesite Best Service Routing vectors. You must write one consider step for each split or skill that you want to check.

Converse-on split: Integrates VRUs with Communication Manager. You can use the command to execute voice response scripts while a call remains in queue and to pass data between Communication Manager and the VRU.

Disconnect: Ends call treatment and removes the call. You can optionally use the command to administer an announcement that plays immediately before the disconnect command.

Goto step: Branches a vector execution conditionally or unconditionally to a preceding or succeeding step in the vector. Conditional branching is determined by a number of factors such as the number of calls that are queued in the split, the number of staffed agents who are in the split, and if the call arrives at a time of day that is in a holiday table.

Goto vector: Branches a vector execution conditionally or unconditionally to another vector.

Messaging split: Makes provisions for a caller to leave a message for an extension.

Queue-to unconditionally: Queues a call to a split or skill and assigns a queuing priority level to the call in case agents are unavailable. When vector processing reaches the command, Communication Manager connects the call to an agent in the split or skill or moves the call to a queue.

Queue-to attd-group: Queues a call to the specified attendant group. The command is available only for attendant vectors. When vector processing reaches the command, Communication Manager connects the call to an available agent within the group or moves the call to the attendant group queue if agents are unavailable.

Queue-to attendant: Queues a call to a specific attendant. The command is available only for attendant vectors. The call queues to the agent only if the agent is a member of the Tenant Number (TN) associated with the call.

Queue-to hunt group: Queues a call to up to three hunt groups. When vector processing reaches the command, Communication Manager connects to an agent in the hunt group or moves the call to the hunt group queue.

Reply best: Returns data to another Communication Manager in response to a status poll. You can use the Reply best command only in status poll vectors for multisite Best Service Routing applications.

Route-to digits: Routes the call to the destination that is specified by a set of digits that is collected from the caller or the VRU by the previous collect digits step.

Route-to number: Routes the call to the destination specified by the administered digit string.

Stop: Terminates processing of subsequent vector steps.

Wait time: Specifies whether the caller hears a ringback, system music, silence, or an alternate audio or music source while the call is waiting in queue. The command also delays the processing of the next vector step by the specified delay time that is included in the command syntax.