VIV enhances Call Vectoring by including letters from A to Z and AA to ZZ in many vector commands as conditionals and thresholds.
When you define vector variables in the centralized administration table, ensure that you assign an alphabetical designation to each variable. The designation can range from A to Z or from AA to ZZ . You can define up to 702 variables. Each variable can have only one definition. Once defined, the variables have the same type and assignment characteristics for every vector in which the variables are used. Depending on the variable type, specify some or all of the following parameters when you create a new vector variable.
Parameter |
Description |
Variable type |
VIV provides a number of different variable types that you can use for different purposes. The kind of information associated with a variable can be call related, such as active vdn for the call, asai user information, last agent login identifier, or the time of day when a call arrives. You can use other types of variables to assign values and then use the as signals for high-level control over call processing operations. For example, you can use a single-digit value variable to test for operational states specific to your call center operations. |
Scope |
The scope of a variable indicates how variable values are assigned and used in vectors in which the variable appears. Variable scope can be local, local persistent for collect variable only, or global. Local variables use data associated with a call and the value assigned to the variable apply only within the original vector processing for the call. The value is cleared after the call leaves vector processing. Local persistent variables use data associated with a call and apply the data to more than one vector that processes the call. The last assigned value is retained throughout the life of the call. Global variables are system-wide and apply to all vectors in which the variables are used. |
Length |
Some variables require that you specify a string length that is applied when a value is assigned to the variable. In most cases, the string length actually represents a maximum bound, since most variables can use a value that has a shorter string length than that which is specified. |
Start Position |
If you create a variable that requires a string length, you must also specify a start position. The start position indicates the beginning position of the digit string to be assigned to the variable. The start position and the string length allow assigning only a portion of the data available to the variable. |
Assignment |
If you use a variable that has a user-defined value, provide the value in the Assignment field of the variables administration table. |
Variable Access Code (VAC) |
When you define a value variable, you can also set up an associated FAC. You can then dial the FAC to reset the variable assignment. |
