Destinations for the route-to command

Last Updated : Oct 24, 2012 |

The destination for a route-to command can be any of the following:

  • Internal extension. For example, split or hunt group and station.

  • VDN extension

  • Attendant or attendant hunt group or queue

  • Attendant access number

  • Remote extension (UDP/DCS)

  • External number such as a TAC or AAR/ARS FAC followed by a public or private network number. For example, 7-digit ETN and 10-digit DDD.

  • Remote access extension.

  • Service Observing (SO) FAC

  • Another Avaya switch via Network Call Redirection (NCR)

  • Remote Logout of Agent FAC

  • Forced Agent Logout/AUX work By Location/Skill FACs

Note:

The settings of the Class of Restriction (COR) of the active VDN are used for calling permissions when routing via the route-to command. The route-to digits command can be used to implement an automated attendant function.