If a call is not immediately answered by an agent or an operator, the call is usually queued until an agent becomes available. A call can be connected to an available agent or queued using the vector shown in the following example. In this example, calls are queued to Split 5.
Queuing call to main split
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CALL VECTOR
Number: 27 Name: base Multimedia? n Lock? n
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? y
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? n LAI? n G3V4 Adv Route? n CINFO? n BSR? y Holidays? y
01 queue-to split 5 pri l
02 _______________
03 _______________
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05 _______________
06 _______________
07 _______________
08 _______________
09 _______________
10 _______________
11 _______________
