Termination versus stopping

Last Updated : Sep 08, 2012 |

When vector processing terminates, the call leaves the vector. Vector termination can result from a number of events such as when a call is:

  • Ringing at an agent station.

  • Abandoned by the calling party.

  • Subject to a forced disconnect or busy command.

  • Successfully routed to an extension or to an off-premises number.

The termination of vector processing differs from stopping. The stop command or executing the final step in the vector causes stopping. Termination differs from stopping in the following ways:

  • If a call is queued, termination removes the call from the queue.

  • A stop command prevents the processing of new vector steps but leaves the call in queue, and the calling party continues to receive feedback, such as a ringback.

  • If vector processing stops and the call is not queued, the call is dropped.