During script execution, digits input by the calling party in response to prompt and collect commands are collected by the VRU but are not collected by the switch as dial-ahead digits. Also, audible feedback is determined by the VRU.

If an agent from a non converse split becomes available to service the call while the VRU script is being executed, the VRU port is dropped from the call, and the caller is immediately connected to the agent. Any digits collected prior to executing the converse-on step are still available and can be displayed using the callr-info button.

The entire call is dropped if the caller abandons during the execution of a converse-on step.