Data 1 and Data 2 values administered within the converse-on command

Last Updated : Jun 24, 2013 |

The following values can be administered for <data_1> and <data_2> within the converse-on command:

  • Administered digit string: Contains up to six characters consisting of more than one digit, 0 through 9, or asterisks (*). Do not include the pound sign (#) in a digit string because the pound sign is reserved as the end-of-string character. However, you can administer a single pound (#) sign.

  • ani: If the call is an internal call or an incoming DCS call, this data type causes the extension of the calling party to be outpulsed. If the call is an incoming ISDN-PRI or R2-MFC Signaling call with ANI (BN) provided to the switch, the Calling Party Number/Billing Number (CPN/BN) of the calling party is outpulsed to the VRU. If there is no ANI (BN) to send, the end-of-string pound (#) sign is the only character outpulsed. Any other type of incoming call results in # being outpulsed.

  • digits: Use the data type only if you have enabled Call Prompting. To pass CINFO digits, you must also enable Vectoring (CINFO). The digits data type causes the most recent set of digits collected in vector processing, either from the caller or from the network, to be outpulsed. If no digits are available, the end-of-string pound (#) sign is the only character outpulsed.

  • none: No characters are outpulsed. Also, no end-of-string pound (#) sign is outpulsed and no time delays are invoked.

  • qpos: Causes the value of the queue position of a call in a non converse split to be outpulsed. This value is a variable length data item from which between one and three digits can be outpulsed. If the call is not queued, the end-of-string pound (#) sign is the only character that is outpulsed. VRUs can use the data to inform callers of the position in queue or to decide whether to execute a long or short version of a voice response script.

    Note:

    Do not use the qpos keyword with multiple split or skill queuing. Any queue position value that is sent is not always meaningful. If the call is queued to multiple non converse splits or skills, the value of the queue position in the first non converse split or skill is sent. Priority queuing and Dynamic Queue Position (DQP), which is available with Avaya Business Advocate, can put subsequent calls into the queue ahead of the waiting call.

  • vdn: Causes the VDN extension to be outpulsed. In cases where multiple VDNs are accessed, normal VDN override rules determine which VDN extension is outpulsed.

  • wait: Used the data type only if you administer the Vectoring (G3V4 Advanced Routing) customer option. The data type causes the expected wait time of the call in seconds to be outpulsed. For a detailed description of expected wait time, see Avaya Aura® Call Center Elite Feature Reference. If the call is not queued, is queued only to splits that are unstaffed, or splits where all agents are in the AUX work mode, the end-of-string pound (#) sign is the only character outpulsed. The value outpulsed is a variable number not padded with zeroes. The value is a maximum of four digits always followed by the pound (#) sign. The range is 0# to 9999# or a single #.

  • A to Z, AA to ZZ: Causes the current numeric value of the vector variable to be outpulsed. If the value is undefined, a single pound (#) sign is outpulsed. The vector variable is defined by letters between A to Z and AA to ZZ.

  • V1 to V9: Causes the current value of the VDN variables assigned to the active VDN for the call to be outpulsed. If the value is undefined, a single # is outpulsed. The VDN variable is defined by the letter V followed by a number between 1 and 9.

  • #: The only character that is outpulsed. Outpulsing this character causes the corresponding prompt and collect command in the voice response script to be skipped.

A pound (#) sign is always outpulsed at the end of each digit string. Where the pound (#) sign is administered, or where the digits keyword is administered and the last digit collected from the caller is the pound (#) sign, only one pound (#) sign is outpulsed. No pound (#) sign is outpulsed when the keyword none is administered.

If data_1 is administered as none, data_2 must also be none.