Caller-selected routing
With this method, a caller can enter information in the form of dialed digits from a touchtone phone or from an internal rotary phone that is located on the same Communication Manager. The capability is available if you set Call Prompting to y. A recorded announcement is used for prompting. Once the caller enters the digits, Communication Manager routes the call to the correct destination. The caller-selected routing method reduces the number of transferred calls significantly, enhancing customer experience.
If you set Call Prompting and Call Vectoring (CINFO) to y, a vector collects the caller entered digits (ced) that are passed from the network in an ISDN message. You can use the digits to enhance caller control in the same way as the digits that Communication Manager collects directly do.
