When the Service Observing feature is enabled, route-to number commands can be used to allow call monitoring from a local station or other remote location. The following example shows a vector that connects a call to a Service Observing FAC.
Important:
The following example does not provide security checks and must be used only in situations where security is not a concern.
Vector for Service Observing FAC
1. wait-time 0 secs hearing ringback
2. route-to number #12 with cov n if unconditionally (Listen-only FAC)
3. busy
In the example, the caller is connected to a listen-only Service Observing FAC. Once connected, the person who is service observing must dial the extension number to be observed. To observe in a listen or talk mode, the observer must dial a different VDN.
