Multiple audio or music sources on delay

Last Updated : Oct 19, 2012 |

You can specify an alternative audio or music source for a vector wait-time step. This alternative source can be any extension number that is administered on the Announcements/Audio Sources screen.

With Multiple Audio/Music Sources, you can tailor the wait-time feedback to the interests, tastes, or requirements of the audience. You can provide specific types of music or music with overlays of advertising that relate to the service provided by the splits or skills that the vector serves.

Following is an example of an announcement that includes an alternative audio or music source in the wait-time step:

Call delay with multiple audio/music source feedback

 announcement 2556 [All of our agents are busy. Please hold.]
      wait-time 20 seconds hearing 55558 then music

When the wait-time step is processed, the caller is connected to extension 55558 for 20 seconds. At the end of 20 seconds, the next vector step is executed. The then option in the wait-time step specifies one of the following:

  • What the caller hears if the caller cannot be connected to the specified source.

  • When the call is waiting in queue, what the caller hears if the call is not answered in 20 seconds.

In the example, if the call is not answered in 20 seconds, the caller hears the system music until a subsequent announcement, busy, collect, converse-on, disconnect or wait-time step is encountered.

You can specify music, that is, the system music, ringback, silence, or continue for the then option. When you specify continue, the caller continues to hear the alternative audio or music source until the source is replaced by a subsequent vector step regardless of the time specified in the wait-time step.