Multiple audio or music sources

Last Updated : Oct 19, 2012 |

The expanded wait-time _ secs hearing <extension> then <treatment2> command provides what is known as Multiple Audio or Music Sources wait treatment. The <extension> parameter defines an audio or music source that is assigned on the Announcements/Audio Source screen.

The source can be interfaced by way of one of the following:

  • Analog/DS1/0 (Line Side T1/E1) station ports.

  • AUX-Trunks.

  • An Integrated Announcement board.

Any of the listed announcement or audio source types can be configured to do either of the following:

  • Play at the beginning with queuing, with the Queue field set to y, which is always used for call center applications.

  • Barge-in operation, that is, the Queue field set to b.

In addition, integrated board announcements can be set to play once, that is, integrated, or to repeat after each playing continuously, that is, integ-rep.

The <treatment2> parameter refers to the treatment that the caller hears after the source specified by <extension> finishes playing, or the wait-time period expires. The <treatment2> parameter is also provided if the caller cannot be connected to the source. Failure to connect to the source can result from conditions such as:

  • source not available - extension or source not assigned.

  • source disconnected.

  • source busy.

  • queuing not assigned.

If the <extension> source is not available when the wait step is reached in the vector one of the following results occurs:

  • If <treatment2> is set to continue, the caller returns to what the caller hears before the wait-time step.

  • If <treatment2> is set to music, ringback, or silence, vector processing still waits for the specified wait-time while the caller hears <treatment2>. When the wait-time period expires, the next step in the vector is executed, irrespective of the <treatment2> setting. The caller continues to hear <treatment2> until a subsequent step changes the treatment. For example, if <treatment2> is set to continue, and the <extension> source, integ-rep or continuous analog/DS1 or AUX-Trunk, is still playing, the caller continues to hear the source until a subsequent vector steps changes the treatment.

Note:

If the <extension> source stops playing or is disconnected, the caller hears silence.

If the audio or music source specified by the <extension> stops before the wait-time period expires, or the caller cannot be connected to the source, the caller hears the source specified by the <extension> segment of the vector. In this case, if <treatment2> is specified as continue, the caller hears silence.