When heavy call traffic is expected due to a major event, such as a widespread service problem being addressed, a call center can provide a forced announcement. Forced announcements are followed by a disconnect command.
The following example shows a forced announcement that can be inserted into a vector to address such situations.
Forced announcement example
disconnect after announcement 1050 [We are aware of the current situation and are working to rectify the problem.
If your call is not urgent, please call back later.]
