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Programming Call Vectoring Features in Avaya Aura® Call Center Elite

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Legal page for Call Center Elite
Introduction
- Purpose
Call Vectoring fundamentals
Call Vectoring examples
Basic Call Vectoring
Variables in Vectors
VDN variables
Vector subroutines
ANI/II-digits routing and CINFO
Multi-National Calling Party Number prefixes
- CPN prefix routing example
How to create and edit call vectors
Vector management
Call Vectoring commands
How to improve performance
- Looping examples
- After business hours example
- Look-Ahead Interflow example
Call Vectoring job aid
- Vector commands job aid
  - #
  - adjunct routing link
  - announcement
  - busy
  - check
  - collect digits
  - consider
  - converse-on
  - disconnect
  - goto step and goto vector
  - messaging
  - queue-to
  - reply-best
  - return
  - route-to
  - set
  - stop
  - wait-time
- Vector variables job aid
  - ANI
  - ASAIUUI
  - Collect
  - DOW
  - DOY
  - Stepcnt
  - TOD
  - Value
  - VDN
  - VDNTime
Resources
Glossary
- ACD
- adjunct-controlled split
- adjunct-monitored call
- adjunct routing
- ACW
- ASAI
- association
- attendant
- auto-in
- ANI
- AUX work
- BSR
- best
- CO
- check best
- consider sequence
- consider series
- manual-in
- queue-to best
- queue
- status poll
- vector-controlled split
- VDN
- work mode

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Programming Call Vectoring Features in Avaya Aura® Call Center Elite

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Last Updated : Sep 08, 2012 |

Avaya Aura® Call Center Elite

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