You can use the Tenant Partitioning Tenant Number (TN) to associate different music sources for each TN.
Without EAS, the COR setting of the station or extension that puts the call on hold determines whether music-on-hold is applied.
With EAS, the COR setting of the logical agent ID is used to determine whether music-on-hold is applied.
The TN assigned to the destination extension number is associated with a music source number on the Tenant screen.
The physical location, that is, the port, of the music source is assigned on the Music Sources screen.
The TN is assigned to the active VDN on the Vector Directory Number screen.
During vectoring, a wait hearing music command attaches the vector delay music source that is defined by the TN for the active VDN.
Alternately, you can also use the Multiple Music Sources for Vector Delay feature to specify music sources. A wait hearing extension then... command applies the vector delay source. In this case, the music source is defined by the extension specified on the Announcements or Audio Sources screen, rather than the TN assigned to the VDN.
The TN administered for extensions on the Announcement or Audio Sources screen applies only to direct calls to the announcement extension. For the calls, the announcement or music source assigned to the TN is what the caller hears.
During vector processing, if the converse vector command connects the call to an agent when the call remains under vector control and the agent puts the call on hold, the active VDN applies music-on-hold.
When a vector routes a call to another destination by a queue, check, route-to, or messaging split command, Communication Manager uses the TN of the last active VDN to determine the music source for music-on-hold.
In ACD systems without vectoring and where music-on-hold applies, the TN assigned to the called hunt group extension determines which music source callers hear while in queue or on hold.
