When a queued call successfully goes to the messaging split, OUTFLOWCALLS/OUTFLOWTIME (1st split/skill) and DEQUECALLS/DEQUETIME (2nd/3rd splits [skills]) are tracked in the split/skill tables. The calls are reported as split/skill Flow Out, Dequeued Calls, and Dequeued Avg Queue Time.

Calls that queue using a messaging split/skill command are tracked as CALLSOFFERRED and LOWCALLS (no priority) or MEDCALLS (priority). The calls are shown in the standard reports according to the final disposition of the call.

The presence of the command in a vector enables the calls serviced by the vector to be vector-directed. When such a call is answered by an agent, the call is tracked as ACDCALLS/ANSTIME, and it is reported as ACD Calls, Split/Skill ACD Calls, and Avg Speed Ans.

Finally, if the command directs a call to a split/skill, the BACKUPCALLS database item is incremented, and the call is reported as Calls Ans in Backup and Calls Handled/Backup. The Calls Ans in Main report item is calculated by using the algorithm ACDCALLS - BACKUPCALLS.

A call abandoned after the command routes the call to a station or to an attendant is tracked as ABNCALLS/ABNTIME for the messaging split/skill and in the VDN/vector tables.