Operation
This command causes the caller to be connected to the messaging system or message center split or skill so the caller can leave a message for the specified extension, that is, call answering service or mail.
If the split or skill number specified in the command is a valid message service split or skill such as a messaging system, and if the extension is either a valid assigned extension or is administered as active or latest the system attempts to terminate the call to the message service split or skill for call answering service.
If the call is queued to the message service split or skill, or if the call terminates to an available message service agent or a messaging system voice port, the caller is connected to ringback, signifying successful termination, and vector processing terminates. Termination is unsuccessful, and vector processing continues at the next vector step if any one of the following is true:
The split or skill queue is full.
The messaging system link is down.
All messaging system voice ports are out of service.
The message service split or skill is DCS-AUDIX and all DCS trunks are busy.
If call termination is successful and if the administered extension, or default VDN, is a message service subscriber, the caller can leave a message for the specified extension.
Note:
Agent or supervisor stations can be equipped with Automatic Message Waiting (AMW) lamps to accommodate the mail specified in the messaging split/skill command. The lamps can be assigned for VDNs or extensions used to access the messaging split or skill and for which messages are to be left. When messages are left for these VDNs or extensions, the assigned AMW lamps light.
If the extension or VDN is not a subscriber of the message service, the caller receives ringback until the caller disconnects.
