The following vector shows how to collect an account number. Agents can see the account number if the call is answered by the available agent after steps 1 to 3 are executed. Agents cannot see the account number after the customer is prompted at step 4. This is because the collect in step 4 overwrites the digits buffer that is sent to the agent’s display.

 1. collect 9 digits after announcement 4501 [announcement 4501 asks customers for their account number. Nine digits are stored in the digits 
    buffer after customers enter their account number]
 2. queue-to skill 1st  pri h  [Queue the call]
 3. wait-time 30 secs hearing music [call waits, digits buffer = variable A = 9 digits] 
 4. collect 1 digits after announcement 4502 [Press 1 if customer wants to leave a message. The digits buffer now contains the response, 
    overwriting previous collected digits.]
 5. goto step 8 if digits = 1 [Check if the caller wants to leave a message]
 6. goto step 3 if unconditionally [The caller does not want to leave a message. Go back to wait.]
 7. stop
 8. messaging skill 2nd for extension active [Caller leaves a message]
 9. treatment if messaging skill out of service