Purpose

Use the disconnect command to end call treatment and remove the call from Communication Manager. You can optionally assign an announcement that plays immediately before the execution of the disconnect command.

Syntax and valid entries

Requirements

You must record and administer an appropriate announcement.

Operation

The disconnect command forces a call to disconnect. Any previously established call treatment ends when the disconnect command is executed and the call is removed from vector processing and from Communication Manager.

If the call is connected to a station while the announcement is playing, the announcement stops and the caller hears ringback. Also, because vector processing stops when the call connects to a station, the disconnect portion of the command is not processed.

When the disconnect command includes an announcement, Communication Manager sends answer supervision just before the announcement plays.

When the disconnect command does not include an announcement, Communication Manager sends answer supervision before disconnecting a call.

Call disconnect with announcement

An announcement is played before the call terminates.

 disconnect after announcement 2918 [Today has been declared a snow day. Please report for work tomorrow at 8 P.M.]