After an announcement is provided, reattach an audible feedback such as music.
Depending on the type of announcement equipment and how the equipment is administered, callers can listen to the entire announcement or can interrupt an announcement. When a call is connected to an announcement, any previous treatment is discontinued.
When an announcement starts, the caller waits in an announcement queue if the announcement is not ready to play. Callers hear the previously established call treatment until the announcement starts. If the announcement queue is full, vector processing retries the announcement command indefinitely.
Important:
If an integrated announcement board is in use and the requested announcement is not administered or recorded, vector processing skips the announcement command and continues with the next vector command.
If the call is in a split or skill queue, the call remains in queue while the announcement plays. If the call is still in queue after the announcement ends, the caller hears silence until another announcement command, a wait hearing ringback command, or a wait hearing music command is processed. If the call connects to a station while the announcement is playing, the announcement stops and the caller hears ringback.
When the announcement completes and is disconnected, the caller hears silence until either a vector step with alternate treatment is processed or the call reaches an agent station.
