messaging command feature interactions

Last Updated : Jun 04, 2018 |

Interaction

Description

Messaging-system hunt group

The command can use a messaging system hunt group.

Command specifies a specific mailbox extension

If the command specifies a mailbox extension, the original principal for a call covered by a VDN is not passed to the adjunct and does not appear in the display to the answering agent. The specified extension appears in the display.

Command accessed using a direct call to the VDN

If the command is accessed using a direct call to the VDN and if the mailbox is administered as active or latest, the corresponding active or latest VDN extension mailbox is sent to the messaging-system adjunct. Additionally, if the call is sent to a switch message service split or skill, the associated VDN name is sent to the messaging-system adjunct.

Command specifies active or latest as the mailbox extension

If the command specifies active or latest as the mailbox extension, the original principal for a call covered to, or forwarded to a VDN is used as the default mailbox for the call instead of the active or latest VDN. Accordingly, the original principal extension and the reason for redirection are passed to the messaging-system adjunct and these subsequently appear in the display to the answering agent.

Mixed-length numbering plans

The messaging system does not support mixed-length numbering plans.

Command leaves a message for a VDN

If the command leaves a message for a VDN or for another messaging service extension, the Automatic Message Waiting Lamp (AMWL) associated with the VDN or extension lights steady.

LAI

For LAI, the command can be treated as either a call acceptance vector command or a neutral vector command.

Call Acceptance Vector command

The command is treated as a call acceptance vector command when one of the following is true:

  • Call terminates to an agent or to a messaging-system port.

  • Call queues to a messaging split or skill.

Neutral Vector command

The command is treated as a neutral vector command whenever the command fails.