The total number of calls that are queued to the VDN using the queue-to command and then answered by an agent within a specified time period is tracked as ACD calls in the VDN report. The average time that calls spend in a vector before being connected using the queue-to command as ACD calls to an agent is tracked as AVG SPEED ANS in the same report.

There is no added tracking for calls interflowed by BSR. BCMS tracks the calls as outflow in the VDN report.