Use the wait-time command to create a vector that delays the call with audible feedback. A delay step is provided by the wait-time command, which allows the caller to remain on hold for the time indicated in the command.
Important:
Before vector steps, try to insert a brief wait step for vector processing to handle any possible delays that cause the vector to fail and the call not to be routed. Follow this best practice when programming a vector:
Start all vectors with a wait-time 0 seconds step. Adding this step helps ensure you will have a touch-tone receiver (TTR) for vector processing.
When using an adjunct routing step, try to put a wait-time 0 seconds step before the adjunct routing step to provide a pause before routing the call to the adjunct system.
Any time digits are collected from a caller using a collect digits step, the step should be preceded by a wait-time 0 seconds step, hearing either ringback or music. This ensures you have a TTR to collect those digits.
Syntax and valid entries
wait-time
0-999 secs (for seconds)
hearing
music
ringback
silence
i-silent
0-480 mins (for minutes)
(This option is not available for vector administration done through Avaya Call Management System or Visual Vectors.)
audio source ext.
(This consists of a valid announcement or music source extension that is defined on the announcement audio sources form.)
A-Z, AA-ZZ
V1-V9
then
music
ringback
silence
continue
Note:
The continue treatment is valid only with multiple audio or music sources. The treatment indicates that the caller continues to hear the alternate audio or music source using an announcement until another vector command takes effect
0-8 hrs (for hours)
Requirements
Basic Call Vectoring or Call Prompting software must be installed. Also, a music-on-hold port must be provided for the music treatment. Multiple Audio/Music Sources for Vector Delay requires the Vectoring (G3V4 Enhanced) field to be enabled.
