Delay announcements

Last Updated : Nov 03, 2016 |

The following example shows a vector step that uses a delay announcement:

Delay announcement

announcement 2556 [All our agents are busy. Please hold.]

If the caller remains on hold, a supplementary delay announcement similar to the following example can be used.

 announcement 2557 [Thanks for holding. All our agents are still busy. Please hold.]

Tip:

A delay announcement is usually coupled with a delay step that is provided by the wait-time command.

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