Routes calls either to a destination specified by the digits collected from the caller or an adjunct (route-to digits), or routes calls to the destination specified by the administered digit string (route-to number).
Syntax and valid entries
route-to
digits with coveragey or n
meet-me. The option is available only with meet-me conference vectors.
number
Up to 16 digits from 0 to 9 <digits>
[A-Z, AA-ZZ, V1-V9]
<digits>*<digits>A
<digits>#<digits>A
<digits>~p<digits>A
<digits>~m<digits>A
<digits>~s<digits>A
<digits>~w<digits>A
<digits>~W<digits>A
~r, ~r+
~r*, ~r#
*<digits>~L<digits>#
with coverage y, n
if digit >, >=, <>, =. or <=
0-9 #
if interflow- qpos <= or >=
1-9
unconditionally
name1, name2, or name3
with coveragey, n
route to number: Supports vector variables from A to Z or from AA to ZZ and VDN variables from V1 to V9. The variable value, in decimal digits, is defined elsewhere before the route-to number command is executed. Each variable whether a single or double character counts as two digits towards the maximum digits in the number field. The variable can be preceded by digits as long as the total is within the 16 digit or character position limit. The variable must always be the last entry and cannot be followed by a digit.
<digits>: The notation <digits> means that more than one digit in the range of 0 to 9 can be inserted for the application.
Pound (#) sign: The character is used in the threshold field to match a single pound (#) sign entered by the caller or an ASAI adjunct in the dial-ahead buffer. In this case, only the = or <> comparators are valid.
route to name: The parameter is available only with the Dial by Name feature.
Note:
The route-to command supports service observing FACs, VDN observing by location, remote logout of agent FAC, remote access extension, attendant access number, and other destination numbers.
The route-to number command is the destination and is entered in the number field. This field can contain an administration limit of a maximum of 16 decimal digits or combination of characters and numbers that total 16. Special notations such as ~p with a~ followed by a character are counted as two digits towards the 16.
Use of a variable allows having a route-to number destination address of more than 16 digits since a variable can be assigned up 16 digits during processing and is combined with the entry in the number field.
When the specified number is preceded by ~r, an NCR invocation is attempted back over the trunk group to the network service provider. The ~r sequence is counted as two digit positions toward the 16 total. The + character is an indication for E.164 numbering required by some network service providers for NCR invocation over SIP trunks. The + character is counted as two digit positions towards the 16 total. The ~r or ~r+ entries must be in the initial digit or character positions of the number field.
By prefixing a VDN number with ~r* or ~r# in route-to number command, you can access an FAC, or a remote phone number over an NCR. Using the * prefix, you can also access a remote number for which you must dial *9. For this, you must set up and call a VDN that includes 9 followed by the phone number. For example,
route-to number *V1 if cov unconditionally
command can route to an external number *913032451234 if V1 is set up as 913032451234.
Operation
The route-to digits command attempts to route a call to a set of digits collected from the caller, an adjunct, or the network. The route-to number command attempts to route a call to the destination specified by the administered digit string.
