Conditional branching

Last Updated : Sep 08, 2012 |

The goto step command is an example of a Call Vectoring command that passes the vector processing control from the current vector step to either a preceding or succeeding vector step.

With the goto step command in vector step 5, you can establish an announcement-wait loop that continues until an agent answers the call. The command makes an unconditional branch to the announcement command in step 3. If the agent does not answer the call before the announcement in step 3 completes, control is passed to the wait-time command in step 4. If the call is still not answered, control is passed to step 5 where the unconditional branch is made once again to step 3. As a result of the established loop, the caller receives constant feedback.