Purpose

Use the busy command to terminate vector processing after playing a busy signal.

Syntax

Operation

The caller hears a busy tone and vector processing terminates. An exception to this operation occurs on Central Office (CO) trunks where answer supervision has not been sent. Callers on such trunks do not hear the busy tone from Communication Manager. Instead, the callers continue to hear ringback from the CO. The busy command eventually times out and drops the call after 45 seconds. With ISDN PRI, busy tone can be provided from the network switch.

Use a busy tone to process a call that arrives at a time when there are a large number of calls queued in the main split or when the call center is out of service or closed.

busy command example

1. goto step 6 if calls-queued in split 1 pri h > 30
2. queue-to split 1 pri h
3. announcement 4000
4. wait-time 2 seconds hearing music
5. stop
6. busy

In the example, the goto command in step 1 sends call control to the busy command in step 6 if the conditions are met. Specifically, if the number of calls queued at a high priority is greater than 30, the busy command is executed.