You can program a vector to support bilingual or multilingual announcements. The following table describes the example vectors and announcements.
Announcement |
Description |
3000 |
Announcement in English and Spanish asking users to choose between English or Spanish prompts. |
1001 |
Greeting in English [Welcome ...] |
1002 |
[Please enter your ID] |
1003 |
[Please wait] |
2001 |
Greeting in Spanish [Bienvenida...] |
2002 |
[Incorpore su identificación] |
2003 |
[Por favor espera] |
Notice that the announcements are administered so that extensions starting with 1 are in English and extensions starting with 2 are in Spanish.
1. collect 1 digit after hearing announcement 3000 for A
a. goto step 1 if A > 2
b. route to operator if A <= 0
2. set B = A CATR 001 [B = A001, A = 1 or 2]
3. announcement B
4. set B = A CATR 002 [B = A002, A = 1 or 2]
5. collect 16 digits after hearing announcement B for none
6. queue to skill
7. set B = A CATR 003 [B = A003, A = 1 or 2]
8. wait .. hearing B then music
9. goto step 8 if unconditionally
Because you can append at the beginning of the string or at the end, you can place a language digit at the beginning or at the end of the string. This example places the language digit at the beginning of the string.
