This section details call flow for calls involving a converse-on vector step and Voice Response Integration (VRI). This call flow is segmented into the following phases:
Converse call placement
Data passing
VRU data collection
Script execution
Data return
Script completion
Switch data collection
Note:
If, during any phase of this call flow, a converse-on step is executed while the caller is in the split queue and an agent becomes available to service the caller, the VRU port is dropped, vector processing is terminated, and the calling party is immediately connected to the available agent.
