Calling party feedback

Last Updated : Sep 08, 2012 |

The caller hears a feedback as a vector processes the call. The feedback depends on one of the following origin classification of the call:

  • Internal call from another Communication Manager user.

  • Non Central Office (CO) incoming call over a Direct Inward Dialing (DID) or a tie trunk over which incoming digits are received.

  • CO incoming call over a CO or an automatic type tie trunk over which no digits are received.

For an internal or a non CO call, the caller hears no feedback until the call reaches one of the following vector steps:

  • For a wait command with the system music, ringback, an alternate music or audio source, the caller hears the system music, ringing, or the music or audio associated with an administered port.

  • For an announcement command, the caller hears the specified announcement.

  • For a busy command, the caller hears a busy signal.

  • When the call rings at a station, the caller hears a ringback tone.

For a CO call, the caller hears CO a ringback tone until the call reaches one of the following vector steps:

  • Announcement.

  • Wait with system music or an alternate music or audio source.

  • Call answered. The caller hears the agent or Voice Response Unit (VRU) answering the call.

For a CO call that includes answer supervision after processing of an announcement or a wait-time command, the caller can hear any of the following:

  • Announcement when any announcement command is processed.

  • Ringback, silence, system music, or an alternate audio or music source when a wait-time command is processed.

  • Busy when a busy command is processed.

  • Ringback when the call rings at a station.