Call Vector screen basic administration

Last Updated : Jun 04, 2019 |

A vector is entered online using the basic screen administration on the Call Vector screen. The following is an example of the first page of the screen.

Call Vector screen (Page 1 of 3)

change vector 20                                               Page 1 of 3
                           CALL VECTOR
 Number: 20                Name:_______________________   
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? y
     Basic? y   EAS? n   G3V4 Enhanced? n   ANI/II-Digits? n   ASAI Routing? n
 Prompting? n   LAI? n  G3V4 Adv Route? n   CINFO? n   BSR? y      Holidays? y
 01 _______________
 02 _______________
 03 _______________
 04 _______________
 05 _______________
 06 _______________
 07 _______________
 08 _______________
 09 _______________
 10 _______________
 11 _______________

The following procedure summarizes how to enter a vector online using basic screen administration:

Procedure

  1. At the command prompt, type change vector xxx, where xxx is the number of the vector.

    Use the change vector command to edit an existing vector or to create a new vector. Use the list vector command to view all the vectors that are administered for your system.

  2. In the Name field, assign a name of up to 27 alphanumeric characters.

    The system automatically assigns the vector number, which appears next to the Number field.

  3. In the Multimedia field, determine whether the vector must receive early answer treatment for multimedia calls. This field is applicable if you use Multimedia Call Handling. If you select y, calls are answered at the beginning of vector processing and billing for calls start at the same time.
  4. In the Attendant Vectoring field, select y to use the vector as an attendant vector. This field is applicable if the field option in the Attendant Vectoring field on the System-Parameter Customer-Options screen is y.
  5. In the Meet-me Conf field, select y to use the vector for the Meet-me Conference feature. This field is applicable if the field option in the Meet-me Conference on the System-Parameter Customer-Options screen is y.
    Note:

    Do not administer Attendant Vectoring and Meet-me Conference at the same time for a vector.

  6. In the Lock field, select y if you want to allow the vector to be edited only from the Communication Manager SAT or a terminal emulator.

    If you administer the Attendant Vectoring field as y, you cannot change the default setting of the Lock field. The default is y.

    Note:

    Always lock vectors that contain secure information, such as access codes.

  7. Look at the other fields and determine which fields to administer as y.

    The fields indicate the Call Vectoring features and corresponding commands that you can use. If a field setting is n, you cannot use the corresponding feature.

    Note:

    Administer the Call Vectoring features on the System-Parameters Customer-Options screen.

    Feature

    Description

    Basic

    You can use the Basic Call Vectoring commands.

    EAS

    Expert Agent Selection is administered as y.

    G3V4 Enhanced

    You can use the G3V4 Enhanced Vector Routing commands and features.

    ANI/II-Digits

    You can use the ANI and II-Digits Vector Routing commands. You must administer the G3V4 Enhanced Vector Routing features before you use ANI/II-Digits Vector Routing commands.

    ASAI Routing

    You can use the Adjunct Routing command.

    Prompting

    You can use the Call Prompting commands.

    LAI

    Look-Ahead Interflow is administered as y.

    G3V4 Adv Route

    You can use the G3V4 Advanced Vector Routing commands.

    CINFO

    You can collect ced and cdpd digits with the collect digits step.

    Best Service Routing

    BSR is administered as y. The available commands vary depending on whether you use singlesite or multisite BSR.

    Holidays

    You can create tables for special days such as holidays and promotional days. You can use VDN Time Zone Offset to allow the same tables to apply for different time zones based on the VDN the call is routed to. For information about creating holiday tables and defining holiday vectors, see Avaya Aura® Call Center Elite Feature Reference.
  8. Enter a maximum of 99 vector commands in the blanks next to the step numbers.
    Note:

    You do not have to type every letter of each command that you enter. If you type just the first few letters of a command and press Enter or the Tab key, Communication Manager populates the entire command.

  9. Press Enter to save the vector.

Result

After editing a vector, verify that the vector works as intended. This step is particularly important if you delete a step that is the target of a goto step.