VDN variables

Last Updated : Dec 21, 2016 |

With VDN variables, you can:

  • Assign up to nine variable fields, V1 through V9, on the VDN screen.

  • Use the VDN variables in all vector commands that support variables except as a for parameter with the collect-digits command.

  • Use as an operand to the set command.

  • Use up to 16 digits to assign a number to the VDN variable and use up to 15 characters to describe the VDN variable.

  • Use VDN variables as indirect references to announcement extensions and other numerical values in vector commands.

  • The VDN variables assigned to the active VDN for the call are used in processing the vector.

You can create general purpose vectors that support multiple applications with call wait treatments customized for your application.

Call centers have many vectors that use the same basic call flow, but are unique because each requires unique announcements, route-to destinations, holiday tables, Vector Routing Table (VRT) indices, and conditional limits. With VDN variables, you can create a generic call flow vector. The unique items are designated on the VDN screen using VDN variables. VDN variables reduce the number of vectors, ensure common flows and ease of administration when the flows need to change due to unforeseen events such as problems with trunking, staffing, or messaging.