VRI capabilities

Last Updated : Sep 08, 2012 |

VRI can do the following:

  • Execute a VRU script while retaining control of the call in vector processing.

    Note:

    If an agent becomes available to service the call, the line to the VRU is immediately dropped, and the calling party is connected to the available agent.

  • Execute a VRU script while the call retains its position in the queue.

  • Group VRU ports for multiple applications.

  • Use a VRU as a flexible external announcement device.

  • Pass data between the switch and a VRU.

  • Tandem VRU data through the switch to an Adjunct Switch Application Interface (ASAI) host.

The capabilities listed above are provided by the converse-on split command, which is an enhancement to the Basic Call Vectoring customer option. The converse-on split step is integrates a VRU with the Communication Manager.