The following table summarizes the commands used for Basic Call Vectoring.
Description |
Command |
Treatment steps |
Play an announcement |
announcement |
Delay with audible feedback of silence, ringback, system music, or alternate audio or music source |
wait-time |
Play a busy tone and stop vector processing |
busy |
Disconnect the call |
disconnect |
Execute a Voice Response Unit (VRU) script |
converse-on split |
Routing steps |
Queue the call to an ACD split |
queue-to split |
Queue the call to a backup ACD split |
check split |
Leave a message |
messaging split |
Route the call to a number that is programmed in the vector or to a Service Observing Feature Access Code |
route-to number |
Send a message to an adjunct that requests routing instructions for the call |
adjunct routing link |
Branching or programming steps |
Go to a vector step |
goto step |
Go to another vector |
goto vector |
Return vector processing to the step following the goto command after a subroutine call has processed |
return |
Perform arithmetic or string operation and assign resulting values to vector variables or to the digits buffer |
set |
Stop vector processing |
stop |