Basic Call Vectoring command set

Last Updated : Sep 08, 2012 |

The following table summarizes the commands used for Basic Call Vectoring.

Description

Command

Treatment steps

Play an announcement

announcement

Delay with audible feedback of silence, ringback, system music, or alternate audio or music source

wait-time

Play a busy tone and stop vector processing

busy

Disconnect the call

disconnect

Execute a Voice Response Unit (VRU) script

converse-on split

Routing steps

Queue the call to an ACD split

queue-to split

Queue the call to a backup ACD split

check split

Leave a message

messaging split

Route the call to a number that is programmed in the vector or to a Service Observing Feature Access Code

route-to number

Send a message to an adjunct that requests routing instructions for the call

adjunct routing link

Branching or programming steps

Go to a vector step

goto step

Go to another vector

goto vector

Return vector processing to the step following the goto command after a subroutine call has processed

return

Perform arithmetic or string operation and assign resulting values to vector variables or to the digits buffer

set

Stop vector processing

stop