Each call queued to a split occupies one queue slot in the same split. Calls are queued sequentially according to the assignment of the priority level. In the example vector, note that the assigned priority level is low. The priority level establishes the order of selection for each call that is queued. A call can be assigned one of the following four priority levels: top, high, medium, or low.

Within a given split, calls are sequentially delivered to the agent according to the assigned priority level. Calls with the assigned priority as top are delivered to an agent first and calls with the assigned priority as high are delivered second.