tod and dow variables can be tested against collect variables that specify call center opening and closing time for different days of the week. Because global collect variables are used to specify the hours of operation, you can create a simple vector that allows the hours of operation to be changed very quickly and which is instantaneously propagated to multiple vectors.
The following example shows a vector that allows the call center opening time, which is specified by variable O in the current example, to be quickly changed by dialing a VDN dedicated for that purpose.
Note:
You must create other vectors like this one for each of the global collect variables that you use to set call center opening and closing time.
VDN 1
1. wait-time 0 secs hearing ringback
2. collect 5 digits after announcement 17000 for none [Please enter your security code.]
3. goto step 6 if digits <> 12345
4. collect 4 digits after announcement 17001 for O [Please enter your daily opening time.]
5. disconnect after announcement 17006 [Your change is accepted.]
6. disconnect after announcement 17010 [You have entered an invalid security code.]
